School

Hi,
So sorry I haven't poseted for a LONG time, but things have been going on, you know? not going to say what exactly, but lets just say I'm not in the best state of mind :( reading city of bones, It is great!!!!!!!!!!! if you havent read it you need ti! like now. go. order it. go to a shop and buy it. downloaqd an illeagal copy  on the internet. joking about the last one, though you really should read it, please, for me? thank you :) at my schools libary with firends, can't listen to music without headphones and I left them at home :( any ideas what to do? bored as hell, lol, ummmmm talk to you guys later, PROMISE this thime i mean it ok, see you

life

been in hospital from Monday nigh to Wednesday, ugh no school for me today even though I'm out :( hopefully tomorrow, want to see all my friends :p post more in a bit, going to do a jigsaw YAY

Random stuff

Hi, sorry that I haven't posted for a while, I have been soooo busy, going to a party tonight YAY :p, went to the hospital on Wednesday :(, had a camera stuck up my NOSE I mean come on seriously now I need an ultra sound on my neck 'GREAT' listening to 'Nina' by the Fratellies they are AWESOME not as good as the Zutons though oh well, I'll try to post soon, bye ;)

Happy Mothers Day

Happy mothers day I hope you all have A GREAT day :) and if your mothers day is not today then I hope You  all have a great day any way ;) what did you get your mums, and what are you doing to celebrate, I got my mum a mug a bar of chocolate some truffles (I hope she shares them with me) and some flowers, we are hopefully going out later will speak soon... bye

Hi

It's my birthday tomorrow yay can not wait been kicked out the kitchen well speak soon bye

Hi

Hi I have not spoken to u for ages how are you I have just done homework and now I am going to do the kitchen (Yay) well speak soon by

Woo

Awesome it's 2012 and it will be awesome, what are you doing for it we are just at home the fireworks were amazing. Bye and happy new year

Happy new year

Happy new year I can not wait what have you got planned I have nothing planned😞 by

Just about to have a late Christmas dinner and the turkey is huge

Hi

Merry Christmas I has the best Christmas ever I got a iPod touch 4th gen and we got a Xbox kinect for free I am so happy I also got loads of other presents by

Yay

Today is Christmas eve and I am finally in the Christmas mood YAY however I do not want a ling sleepless night, oh well, by

Just quick

Today is Christmas eve's eve's. To days to go, have you ever watched vicar of dibly hall it is amazing and hilarious well Christmas eve tomorrow, and loads of the presents are under the tree and there is a roaring fire, speak soon by

Just a random picture of my decorated table

Christmas

4 days till Christmas I can't wait my dad and sister have just gone food shopping and should be back any minute plus my brother is coming home from London today so excited however I am still not in the Christmas mood and time is running out.
My mum says I will have two presents that I will love, any ideas? Nope need to go and finish the wrapping bye.
P.S I will add a picture if my tree

Going to bed in 10mins hope tomorrow is a better day my SIS is kinda anoying me now I only have ten mins and I can not watch tv because she is speaking to mum.urth I an not actually mad but oh well
Bye

Hi (again)

Washed the dishwasher (so boring) then made a lush fruit salad (or so I hope)

Hi

I am sick and I hate it teachers are on strike so why do I have to be sick life is so unfair some times I have been off for the past two days I hate it how ever being with my two adorable dogs is a big bonus hold on I will see if I have a photo
Bye I will be back soon

hi people do not use dial a phone read this to find out why

hi NEVER use dial a phone as my mum tried and never got her phone here is her letter telling you all about it I have used letters as names as it is very long it is saying that she ordered a phone was lied to and misleaded and will never use there company again
Dear Sir/Madam

I am writing this as a very upset customer who will never use Dial a Phone, nor any other company affiliated with you. Furthermore I fully intend to tell everyone I can think of about my abysmal experience with your company.

On Monday, 14 Nov 11, I cancelled my contract with Carphone Warehouse to use your company as the sales rep, G,  offered a better deal and she seemed very confident and efficient. Carphone Warehouse warned me against using your company, but I foolishly thought that he was being a pushy salesman. I asked her how long it usually takes and I was told that normally it takes 3-5 days, but because mine was an upgrade and therefore didn't need a credit check, I would get it sooner. 

On Thursday, 17 Nov, I received a phone call at 12:15 from G saying that there had been a problem with my order. She said that Vodafone had come back to them saying my details were incorrect and asked me if I had changed my name recently etc.. I said no and that I was confused because I have been with Vodafone for many years. She asked me to ring them and I did. The rep at Vodafone said that my details were the same that they had always been and then he warned me against using your company. 

I then tried to ring G back and she returned my call at 1:40. I told her what Vodafone had said and that I was very unhappy because if I had stayed with Carphone Warehouse I would have had my phone by now as they had guaranteed Tuesday delivery. She said that it was Vodafone's fault and that she would personally make sure that the phone would be dispatched straight away. I wasn't happy about it, but decided to stay with her and agreed, but I asked her to ring me as soon as it went through so that I knew it had gone.

At around 3 I rang her back and was told (suspiciously after I gave my name) that she was on her lunch break. I then rang back a couple of hours later and was told that she was on the phone and would call me back (again after giving my name). I said I was happy to hold, but that I wanted to speak to her. The rep put me on hold and then came back saying that G was aware of my order and was taking care of it and would ring me back. 

At around 7, I still had not heard from G so I rang yet again. Again once I gave my name she didn't want to speak to me so I told the rep I was not happy with that and he said maybe he could help and looked at the notes. He then told me that it had been delayed because of something about IMEI numbers not matching up in the warehouse, but that the phone would definitely be dispatched on Friday and as you send it next day I would definitely get it on Saturday. I got very upset and told him about what had been going on and that I wanted to cancel my order. He said that G was now free and would speak to me. 

She said that the rep I had just been speaking to didn't know what he was talking about and that the phone had been dispatched that day, Thursday, and that I would receive it on Saturday. I told her that I had no reason to believe her, especially as if it had been dispatched that day, surely I would get it on Friday. She was adamant that it had been dispatched and that I would definitely get it on Saturday. I then asked for the tracking number. She told me that she couldn't give me the number because the warehouse was now shut, but that she would ring me the following day (Friday) with the tracking number. She also told me that a £20 cheque was being sent to me because of all the hassle I had to put up with. 

Needless to say I did not get a phone call on Friday, nor did I get a phone. I then rang this morning and asked for the tracking number. The rep put me on hold and after being on hold for quite some time, another rep came on the line. His name was A. I then asked him for the tracking number and, after being on hold for a long time, told me that it had not been dispatched. I told him that I wanted to speak to a manger. Under duress he got one and L came on the phone. He told me that there had been a change to the order and that had caused the delay. There was nothing he could do other than ensure that the manager who had made the adjustment would ring me on Monday. I told him I was furious and explained all of the above. Only after I told him all of this, he then told me that the phone was no longer in stock. Neither L nor A had mentioned this key bit of information earlier.

He then asked me if I wanted to order it or did I want to drop the order. I told him I definitely wanted to cancel the order. He told me that he would review the tapes, which I seriously doubt, and that I could make a formal complaint via post or this email and gave me the addresses. I confirmed that the order was cancelled, which he said he would do straight away, explained that I would have absolutely no further business dealing with you.

I don't wish for G to be fired, however I do feel that she, A and L should get into trouble and seriously reprimanded for lying and misleading a customer. Her for lying about the phone being dispatched and them for not telling me that the phone was no longer in stock. I don't expect anything to happen.

The good thing is that I can post this letter on a blog and thanks to social media a lot of people will see this and hopefully warned away from your company.

Faithfully,

F S

Order Number -----------

Hi

I am sorry that I haven't posted in a while I've been realy busy school was great now i can't remeber it all but it was still great now it's half term i have more time so see you soon.

School

Woa' I can't believe that school starts tomorrow I'm is so nervous but exited it will be really fun (I hope)let's see how it goes and I'll tell you all about it (hopefully with some positive feed back) bye